New Loyalty Program

Thank to you everyone who has purchased patterns from my website! I've quietly found a way to give back to each of you and have rolled out a rewards program awhile ago. I've been working on the back end to make sure it's a good program, that is fair, rewards loyal knitters, and works as it should.

If you're a member of the loyalty program you should have received an email when you signed up.

If you're not yet...

How to Begin

1. You can join the loyalty program by becoming a site member. Click on the profile (or 3 lines on a mobile device) in the upper right corner to get started.  If you’re already a member, you’ll see your loyalty points on your My Rewards page. If you’re a visitor, you’ll need to sign up before you can earn or redeem points.

2. Earn Points by signing up to the site and by placing orders.

3. Redeem points for various awards.

How it Works

Answers to your Questions

How do I earn loyalty points?

Earn 5 points just for joining.  Earn 1 point for every $1 spent (rounded down).  Cashmere members earn 2 points for every $1 spend (rounded down).  Receive birthday bonus points for Merino and Cashmere level. See more on the Loyalty Page.

 

How do I view my points?

Go to your My Rewards page on your site to see:

• Your current points balance

• Points earned and redeemed

• Rewards you can redeem

 

Can I earn points without joining the program?

Yes — you can earn points even if you haven’t joined the loyalty program yet. These points still count toward your total, but you can only redeem them once you become a site member. 

 

How do I redeem my points?

You can redeem points for pattern discounts or free patterns through your My Rewards page. 

 

What if I don’t see my points or rewards?

Make sure you’re a site member and logged in. If you still don’t see them, check your My Rewards page and confirm your membership status. If you’re a visitor, join the site first.

 

When I redeem awards & my reward balance drops, do I move down a tier?

Tier status is based on earned points, not on the current balance.  Once you’ve reached a higher tier, you’ll remain in that tier as long as you continue to earn the minimum number of points for that level every two years. 20 points to remain in Merino tier.  40 points to remain in Cashmere tier.

Read answers to all Frequently Asked Questions at FAQ.

I hope you enjoy the Loyalty Program! Designing patterns wouldn't be near as much fun without each of you so thank you from the bottom of my heart.